Refund & Dispute Policy
Last updated: March 2025
Free Trial
Section titled “Free Trial”All new Klop accounts start with a 30-day free trial. No credit card is required to start your trial. You can upgrade to a paid subscription at any time during or after your trial.
Subscription Pricing
Section titled “Subscription Pricing”- Monthly Plan: R139 per month
- Annual Plan: Coming soon
Refund Policy
Section titled “Refund Policy”Monthly Subscriptions
Section titled “Monthly Subscriptions”- We do not offer refunds for monthly subscriptions
- You can cancel at any time and will retain access until the end of your current billing period
- No partial refunds are given for unused days
Free Trial Period
Section titled “Free Trial Period”- If you cancel during the free trial, you owe nothing
- Your account will revert to limited access at the end of the trial
How to Cancel
Section titled “How to Cancel”You can cancel your subscription at any time:
- Log into your account at app.klop.finance
- Go to Settings → Subscription
- Click Cancel Subscription
- Follow the confirmation steps
Your subscription will remain active until the end of the current billing period.
Billing Disputes
Section titled “Billing Disputes”If you believe you have been incorrectly charged:
- Email us at [email protected] within 30 days of the charge
- Include your account email and the date of the disputed charge
- Describe the reason for the dispute
We will investigate and respond within 5 business days. If we determine an error occurred, we will issue a refund for the incorrect amount.
Pro-Rated Refunds
Section titled “Pro-Rated Refunds”Pro-rated refunds may be considered in exceptional circumstances:
- Extended service outages (24+ hours)
- Verified billing errors
- Technical issues preventing account access for 7+ days
Contact [email protected] to request consideration.
Account Deletion
Section titled “Account Deletion”When you delete your account:
- Your subscription is immediately cancelled
- No refunds are issued for remaining subscription time
- Your budget data is retained for 30 days in case you wish to reactivate
- After 30 days, all personal data is permanently deleted
Contact
Section titled “Contact”For billing questions or disputes:
- Billing Issues: [email protected]
- General Support: [email protected]
- Business Hours: Monday–Friday, 9am–5pm SAST
Changes to This Policy
Section titled “Changes to This Policy”We may update this policy from time to time. Significant changes will be notified via email at least 14 days before taking effect.